At times, it is not possible for support staff to completely assess a user's problem without accessing the phone itself. ClarusIPC Plus+ Remote Phone Control (aka Remote Hands) enables first hand observation of user issues including troubleshooting and verifying fixes remotely, all without the need to involve the end user. This approach saves a tremendous amount of time for both the support engineer and end user alike and allows after-hours troubleshooting to occur.

Troubleshoot & Verify Fixes Remotely without the Need to Involve the End User

Enables Remote control of all features/functions of IP Phone
Real-time phone screen display/refresh

Key Features

Visibility to End Users use of phone
Control of phone for problem replication
Place test calls during Problem Isolation phase
Test after fix has been applied
Close trouble ticket and report back to user with confidence

Open Remote Hands

Support staff can view or control an end user phone from a centralized location, allowing for problem replication and troubleshooting as well as verification of problem resolution.