Performance Monitoring Dashboard allows uses to monitor Performance, Service Availability and Device Registration.  All dashboard elements can be used in alert rules to provide 7/24 monitoring of voice services and infrastructure.

Cisco VoIP Monitoring & Alerting

ClarusIPC Plus+ Performance Monitoring allows enterprises with Cisco VoIP to monitor for optimized voice performance including voice quality, voice service availability, server health, gateway capacity, and device registration.   Performance monitoring allows enterprises to monitor Key Performance Indicators (KPIs) and define alerts to isolate and resolve issues before they impact end users.

Enterprises can proactively manage Cisco Unified Communications health to prevent large-scale outages or unplanned downtime:

• Decrease reaction time and mean time to repair
• Proactive monitoring of high priority issues
• Enhance security monitoring to detect toll fraud and malicious calls

Utilizing an easy to set-up, easy to maintain user interface that reduce total cost of ownership:

• Agent-less, 24x7 monitoring of the health of multiple Cisco Unifed CM Clusters
• User defined policies and rules for system performance thresholds
• Flexible alerting capabilities tied to each policy

Alert examples include:

• Poor Voice Quality
• Low or No Bandwidth
• Emergency Call Activity
• Executive User Issues
• Gateway Low Call Volume
• Incorrect Call Routing
• Malicious Calling
• Service Unavailable
• Suspicious Call Activity

Managing Key Performance Indicators

Accessible through a web-based, interactive dashboard, ClarusIPC Plus+ integrates performance monitoring   capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.

• Device Registration
  • Percent devices change status by Device Pool
  • All device types (gateways, phones, CTI Route Points, Voice mail ports, Gatekeepers)
  • CUCM failover alerting
• Server Health
  • Server Performance (CPU, Memory, Storage, NIC)
  • Services state change (restarts, unexpected crashes or starts)
• Call Process
  • Route Group/List or gateway call activity
  • MGCP PRI channel status
  • MGCP FXO/FXS port status
• Media Resource
  • All types (MOH, MTP,Transcoders, Annunciators, Conf Bridges)
  • Unexpected decrease in available resources