Day-to-day configuration changes are unavoidable.  End user needs, voice capacity and applications evolve constantly.  Changing configuration elements within your Cisco Unified Communication Manager (Cisco CallManager) can have a dramatic and immediate effect on your Voice over IP (VoIP) services.  As a result, enterprises are often wary of making major changes as they have had no standardized way to test the functionality of the system afterwards.  Indeed, major upgrades to Cisco Unified Communications Manager (such as version 4.x to version 6, 7 or 8) are often delayed because of the uncertainty of what settings may change during the upgrade process itself.

Configuration Management capabilities available in ClarusIPC Plus+ provide needed visibility into both current configurations as well as changes made to the system.  Using Clarus testing, enterprises have always had the ability to validate the new functionality as soon as changes have been made.  With ClarusIPC Plus+ Configuration Management, Clarus users have the added benefit of detecting both authorized and unauthorized changes to nearly every configuration element.  If necessary, users can rollback only those changes which introduce problems.

Configuration Analysis

View summary and system level configuration views, change trends over time, distribution breakdown by change type, and detailed listing to help determine root cause and reduce troubleshooting time. 

Enhanced Change Alerting

All configuration elements tracked in the system can now be viewed through reports, the Configuration Dashboard, and monitored for changes.  Alerting can be customized to track adds, removes or updates, and exclude any set of commonly changed attributes.  Notifications sent via email and/or SNMP traps.

Scheduled Updates to the Configuration Management Database (CMDB)

Users can choose when to update the CMDB through scheduled tasks.

Change Tracking Technology

Clarus provides in depth tracking of nearly all changes made to Cisco Unified Communications Manager and Cisco Unity messaging.  Unlike other products which focus simply on added or removed phones, Clarus takes change tracking to a new level to track add, remove, and updates to all configuration elements and their attributes.  By tracking these changes, users can quickly identify the root cause of problems introduced through configuration changes.

Configuration Elements

• Systems Elements:  Servers, Device Pools, License, etc.
• Media Resources:  Conference Bridges, Transcoders, MTP, etc.
• Route Plan:  Route / Translation Patterns, Partitions, etc.
• Routing Devices:  Gateways, MGCP PRI & Analog Endpoints, etc.
• Voice Mail:  Ports, Pilots, Profiles
• Phones:  Lines, AppLoad, Switchports, etc.