Business Intelligence

ClarusIPC Plus+ Business Intelligence involves the collection, analysis, and presentation of data allowing voice engineers to make informed decisions and predictions about the availability of the voice service to their end users.  Clarus is in a unique position to be able to present views into the health of the voice system by collecting raw data from many disparate sources in your Cisco Unified Communications Manager environment, from Call Detail Records, Key Performance Indicators, Configurations, and integrating them into actionable, consumable business reports and views.

Business Analysis Reports

• Most Impacted Users:  Illustrates users most effected by poor voice quality
• Call Volume:  Graphical chart of inbound, outbound and internal calls made over time
• Resource Utilization:  Graphical chart of inbound, outbound, and internal calls made over time
• Call Usage:  Listing of top users by calls made, received and call duration
• Inventory Trends:  Describes changes to deployed phone and extension population
• Device Summary:  Phone model totals by device pool

Data Discovery/Synchronization

• Constantly organizing critical source data collection
  • Cisco Unified Communications Manager  and IP Phone configuration data
  • Device status – registration & IP address
  • Phone details – appload, TFTP server, DHCP
• Frequent collection of
  • Call records (CDR/CMR)
  • KPI’s
  • Compliance views

Analytics

• Performance dashboard with interactive user interface
• Visualize Key Performance Indicators with 72-hour playback capability
• View device registration across clusters & device pools
• Service analysis views data mining Call Detail Records