Seminars & Events

• Successfully Migrate CUCM 4.X to 6.X/7.X With a Proven Framework

  
  September 24, 2009

  Click here to listen to the Webinar.

  Migrating from the Windows version of Cisco Unified Communications Manager to the newer Linux version is considered a 'major upgrade', with complexities and inherent risks. If voice communications is a business critical service in your enterprise, you should consider utilizing processes and technology to enable a smooth service transition. This webinar will present a proven framework for ensuring a successful migration. Hint - it involves metrics, benchmarking, testing and analytics.

  • Configuration Analysis (Baseline & Post Migration)
  • Phone Registration & Firmware Verification
  • Automated Testing (System, Locations & Devices)
  • Voice Service & Performance Monitoring
  • Configuration “As Built” Documentation & Certification Reports

  Attendees of this webinar will learn from best practices including why this migration is particularly complex and requires risk mitigation.

• Successfully Transitioning to UC through Optimized IP Telephony Strategies
  

  
  
  Gurmeet S. Lamba, Vice President, Engineering, Clarus Systems
  May 21, 2008

  Click here to watch to the presentation.

  The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented – even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds. This session will illustrate real-life examples of how the IT Infrastructure Library (ITIL) is quickly making inroads within financial institutions, as the set of best practices that creates a high-level IT services workflow, to accommodate both existing environments. Attendees will learn the right blend of automated testing, business intelligence, performance management, and configuration management applications to effectively deploy and manage IP Telephony strategies for UC success.

Whitepapers

• Taking the Trouble out of Troubleshooting
  During all stages of the lifecycle of an IP Communication (IPC) system, a critical success factor is a properly implemented and executed problem management strategy. Integrating troubleshooting strategies which eliminate or minimize end user impact remains a pivotal component to ensure the successful completion of daily projects and tasks required to optimize the total benefits of an IPC environment.

  This whitepaper will explore the effectiveness of troubleshooting to enable a comprehensive problem management approach which ensures issues are reported, identified, resolved, and verified without impacting end users during business hours. It will also discuss the conundrum faced by an industry that continues its over-reliance on end users during the problem management process. The positive outcomes for following the “three C” principles will be true customer satisfaction, substantial cost savings, and a framework for comprehensive problem management – all built upon the foundation of a truly integrated IPC approach.

• 2008 Deployment Best Practices
  Enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.

• Implementing ITIL to Optimize Your IP Telephony Investment
  Straddling the Divide between IPT and IT:Implementing ITIL to Optimize Your IP Telephony Investment
  CAPITALIZING ON BEST PRACTICES FOR SUCCESSFUL UNIFIED COMMUNICATIONS PROJECTS

  The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.

  This white paper will provide an overview of ITIL while translating the differences, synergies and unique benefits from traditional PDIOO approaches. Finally, this paper will discuss the tangible benefits that organizations achieve when they commit to incorporating ITIL as part of their IP Telephony strategy to better align business and IT.

Datasheets

• ClarusIPC® Plus+ 2.6
  Clarus Systems' capabilities have come full circle with the latest version of their flagship application, ClarusIPC Plus+, which delivers strategic solutions for efficient management of IP communications at each stage of the lifecycle. This new version extends the company's integrated pillar approach to empowering Unified Communications by offering system validation through troubleshooting and diagnostics, business intelligence for detailed reporting and analytics, performance management for passive monitoring of key performance indicators (KPI) and now configuration management.

  The two key differentiators of this release include the tighter integration with network management systems such as HP Network Node Manager and configuration management capabilities. ClarusIPC Plus+ 2.6 presents seamless monitoring of configuration changes made to the Cisco UC environment above and beyond standard phone moves adds and changes. Nearly all aspects of the configuration are monitored such as Route Plan, System, Service and Enterprise Parameters, Media, Voice Mail, and Phones.

• Migrating to Cisco Unified Communication Manager Version 6.x – Are you Ready?
  Validating IP Communication Deployments & Upgrades.

  Migration to CUCM 6.x is not a simple task since users must now acclimate to a hardware appliance versus the CUCM 4 Windows-based software application.

  Clarus Systems’ Certification Services mitigate risks by verifying operational readiness and performance before, during, and after complex migrations. If you are responsible for upgrading CUCM 4.1 to version 6.1, you are not alone. “The rush to upgrade is mainly due to the new features 6.x offers over 4.x. Mobility, Workspace anywhere, Security and SIP Integration is just a few as to why many aim to make the move this year.1” To ensure a successful upgrade, it is necessary to perform a comprehensive analysis and certification of the CUCM system to establish a configuration and performance baseline.

• Transformation Services
  Validating IP Communication Deployments & Upgrades.

  In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.

  That’s no simple task since the demands of day-to-day operations make it difficult to devote the time and proper resources needed to ensure a network was configured as designed. By combining best practices with deep deployment experience, Clarus Systems can be a valuable extension to any communications project team.